Privacy Policy

Your privacy is important to Venteza. Please familiarize yourself with the Privacy Policy we have developed that covers how we collect, use, disclose, transfer, and store your information. Venteza is a brand of TICKETsage, Inc.

Collection and Use of Personal Information

Personal information is defined as data that can be used to uniquely identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with Venteza.

What personal information we collect

When you create a user account on the Venteza Website, purchase a ticket, or view event information, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and payment information. Payment card details are handled by our third-party payment processor and are not stored by Venteza.

How we use your personal information

The personal information we collect allows us to keep you informed of new events that you may be interested in attending. It also helps us to improve our services and content. If you don’t want to be on our mailing list, you can opt out anytime by clicking the link provided at the bottom of each communication piece.

We also use personal information to help us develop, deliver, and improve our products, services, and content.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Venteza, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Venteza products, services, and customer communications. If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

Collection and Use of Non-Personal Information

We also collect non-personal information — data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

We may collect information such as language and geographic location so that we can better understand customer behavior and improve our products, services, and advertising. We also may collect information regarding customer activities on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

SMS and Text Messaging

When you provide your mobile phone number to Venteza — for example, to enable two-factor authentication on your account, or to receive your mobile tickets and event notifications during checkout — you consent to receive text (SMS) messages from Venteza related to those services. Message frequency varies (for example, based on your login activity and the events you buy tickets to). Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP, and reply HELP for help.

Venteza does not sell, rent, or share your mobile phone number or your SMS/text-messaging opt-in and consent with any third parties or affiliates for their marketing or promotional purposes. Mobile opt-in and consent information is used solely to deliver the messages you requested from Venteza.

Cookies and Other Technologies

Venteza’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

Venteza also uses cookies and other technologies to remember personal information when you use our websites, online services, and applications, to make your experience more convenient and personal. If you want to disable cookies, please consult the documentation for your browser. Please note that certain features of Venteza’s websites rely on cookies to permit ecommerce functionality that may not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole.

Disclosure to Third Parties and Service Providers

Venteza shares personal information only with the service providers that help us operate the service — for example, our payment processor and our SMS provider — and only as necessary for them to perform those services. Venteza does not sell your personal information.

Other Disclosures

It may be necessary — by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence — for Venteza to disclose your personal information. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Venteza takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Venteza online services use encryption on web pages where personal information is collected, protecting the confidentiality of your personal information while it is transmitted over the Internet.

When you post on public areas of the service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances.

Integrity and Retention of Personal Information

Venteza makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Venteza is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.

International Users

Venteza is operated from the United States. If you use the service from outside the United States, information you provide may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Venteza personnel and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about Venteza’s Privacy Policy or data processing, please contact us at privacy@venteza.com.

Venteza may update this Privacy Policy from time to time. When we change the policy in a material way, the date listed above will be updated, and the updated Privacy Policy will be posted, indicating a change has been made.

TICKETsage, Inc. · PO BOX 235854, Encinitas, CA 92023, United States of America. Venteza is a brand of TICKETsage, Inc.